Frequently Asked Questions


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Frequently Asked Questions for Rideshare

Is there an alternate place to park the van pool van when our assigned lot is full and we can't find a spot?
If the van pool van's assigned lot if full when you arrive, park in the nearest ungated lot or, if applicable, the van's secondary assignment.  Notify Commuter Programs (319-353-5770 or View Details
Can I drive fleet vehicles with an international driver’s license?
No, International driver’s licenses are not accepted. Puerto Rico and other US territories are considered international and cannot be accepted.View Details
Can I drive a Fleet Services rental vehicle with an out-of-state driver’s license?
Yes, you can drive a rental vehicle with a valid out-of-state driver’s license.View Details
I have been told that I could not drive a fleet vehicle because of my driving record. Where can I find information on this criteria?
Fleet Services and the Department of Risk Management review driving records to ensure that all drivers meet established safety criteria.View Details
Do I have to train to drive a maxivan if I’ve driven one before?
Maxi-van training is required for everyone requesting use of a 15-passenger van.View Details
How do I use the gas card provided with the rental/fleet vehicle?
Fleet Services provides a fuel card with each rental/fleet vehicle. When purchasing fuel, you will be asked for a PIN or Driver ID number.View Details
If I pay for fuel or maintenance on a rental/fleet vehicle, will I be reimbursed?
Yes, however, Fleet Services provides full maintenance and fuel purchasing options so you should not need to pay for anything personally.View Details
Could my van rate change?
The monthly cost of operating each van, minus Parking & Transportation's contribution, is divided by the number of passengers.View Details
How much does it cost?
A lot less than you pay to drive alone! AAA's annual "Your Driving Costs" study recently revealed a 1.9% rise in the yearly cost to own and operate a sedan in the U.S.View Details


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