Frequently Asked Questions
Should I return my rental vehicle with a full tank of gas?
No. Fleet Services purchases fuel well below retail prices you see locally, therefore, there is no problem returning the vehicle with a low fuel level.
Is fuel included in daily rental and mileage charges?
Yes, the rental vehicle from Fleet Services has a full tank of gas when you pick it up. A fuel card is provided for your use to fuel while traveling.
How long do I have to rent a vehicle in order to get the monthly rate?
A rental must be used for a minimum of three calendar months in order to be eligible for the monthly rate.
When can I pick up my vehicle if I don’t need it until Saturday, Sunday or Monday before Fleet Services opens?
Fleet Services allows an exception to the 24-hour rental charge on weekends and holidays.
When do charges start and stop on my rental?
Generally, rental charges begin when you pick up the keys and paperwork from Fleet Services. However, Fleet Services reserves the right to begin charges at your requested pick-up time.
Could my van rate change?
The monthly cost of operating each van, minus Parking & Transportation's contribution, is divided by the number of passengers.
How much does it cost?
A lot less than you pay to drive alone! AAA's annual "Your Driving Costs" study recently revealed a 1.9% rise in the yearly cost to own and operate a sedan in the U.S.
When will we get a new van?
Fleet Services tracks mileage, age, and maintenance of vehicles and notifies Commuter Programs when it is time to swap current vans with new vehicles, trade with another department or another van w
Do you have a roadside assistance program?
Yes. Fleet Services has contracted with ARI to provide roadside assistance. Each van has a roadside assistance card in the van with contact information.
The van has a flat tire in my home town. What do I do?
There should be a roadside assistance information card in the van. Call the number on the back of the card for help. Fleet Services has contracted with ARI to provide roadside assistance.