Frequently Asked Questions

Frequently Asked Questions

Why do maxi-van drivers have to take additional training?
Maxi-vans are unique in size and handling and since many people have not driven one before and, we need to feel confident in developing the abilities of the operator to ensure the safety of passengView Details
What are the driver's basic responsibilities?
Drivers pick up and deliver the passengers, and arrange for van maintenance. The van is usually housed at the primary driver's residence at night.View Details
It's snowing, can I leave early?
Generally, it is better to wait until the road crews have had time to clear the roads before heading home.View Details
There are 10 people on the wait list; can we start a new van?
To be a financially sound consideration, we would need to have 6 people committed for a mini-van or 12 people for a maxi-van.View Details
What if I have an emergency while at work and need to get home; do you have an emergency ride home program?
Yes. Van pool members are eligible for the Emergency Ride Home program when they ride to work in the van pool but have an unexpected emergency that requires them to leave early.View Details
I need to leave early; can I ride a different van home?
Permanent van members can ride another van provided there is space available and the driver is agreeable to it.View Details
I don't have a parking permit, so where can I park when I don't ride the van?
You can use public meters or ramps (except Hospital Ramps 1 & 4 from 8:30am-4:30pm M-F). There are also low cost long-term meters at the Finkbine and Hawkeye Commuter lots.View Details
Is the van assigned to a parking lot?
Yes. Every attempt is made to provide a close parking assignment near the driver's work location whenever possible.View Details

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