ADA Policy Statement & Complaint Procedures
The American’s with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. Below policy documents are available in Chinese, Korean, and Spanish. Click on the language to view the policy and documents.
The University of Iowa prohibits discrimination in employment, educational programs, services and activities on the basis of race, national origin, color, creed, religion, sex, age, disability, veteran status, sexual orientation, gender identity or associational preference. As a program of the University and recipient of Federal financial assistance, the CAMBUS Transit System is committed to ensuring no person is excluded form participation in or denied the benefits of its services on the basis of disability.
Any person who believes they have been subjected to discrimination under the ADA based on their disability may file a complaint with the CAMBUS Manager, 242 WCTC, Iowa City, Iowa 52242; by telephone (319) 335-8632, or by email at firstname.lastname@example.org within 180 days from the date of the alleged discrimination.
The CAMBUS Manager is responsible for all operations of the transit system and is committed to assuring that all employees and services comply with the University and ADA policies. He/she will maintain a log of all ADA complaints, investigate promptly and utilize all resources available. If an ADA violation is found to exist, remedial steps as appropriate and necessary will be taken. The complainant will also receive a report of the findings and the actions taken. If the CAMBUS Manager determines that no ADA violation is found, and the complainant wishes to appeal the decision, he/she may appeal may appeal directly to the Director of Parking and Transportation, 100 WCTC, Iowa City, Iowa 52242, telephone (319) 335-8628. He/she will follow-up promptly and will/may utilize the resources of the University Equal Opportunity & Diversity Office. If an ADA violation is found to exist, remedial steps as appropriate and necessary will be taken. The complainant will also receive a report of the findings and the actions taken. Should CAMBUS receive an ADA compliant in the form of a formal charge or lawsuit, the complaint will be forwarded to the University of Iowa General Counsel’s Office. All complaints received will be retained on file for a minimum of five years.
View the CAMBUS ADA Complaint Form.
The CAMBUS Manager will use the complaint form above. The complaint form may also be completed and sent to the CAMBUS Manager. If assistance is needed in completing the complaint form, please contact the CAMBUS Operations Supervisor at (319) 335-8630.
Complaints may also be filed with the following organizations within 180 days of the alleged discrimination:
The University of Iowa, Office of Equal Opportunity and Diversity
- 202 Jessup Hall
- Iowa City, IA 52242-1316
- Voice - (319) 335-0705
- Fax - (319) 353-2088
- Email: email@example.com
- Website: http://diversity.uiowa.edu/office/equal-opportunity-and-diversity
Iowa Civil Rights Commission
- 400 East 14th Street
- Des Moines, IA 50319-0201
- Voice - (515) 281-4121 or (800) 457-4416
- How to File: https://icrc.iowa.gov/file-complaint/outline-complaint-process
- Complaint Form: https://icrc.iowa.gov/sites/default/files/forms/2016/04/Complaint%20Form%202016.pdf
Federal Transit Administration’s Office of Civil Rights
- Attention: Complaint Team
- East Building, 5th Floor - TCR
- 1200 New Jersey Avenue, SE
- Washington, DC 20590
- Voice - (888) 466-4511
- Website: https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/americans-disabilities-act
- Complaint Form: https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form
American’s with Disabilities Act